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We have answers.

Does Borrowell offer credit score and credit report monitoring in Quebec?

Yes. Borrowell now offers free credit score and credit report monitoring in Quebec. We don’t offer personal loans in Quebec at this time.

Can I get my credit report in French?

No, at this time we only offer credit reports in English – but we do plan on offering our services in French.

I answered the questions but you weren’t able to verify my identity. Why can’t I see my credit score?

If you’ve tried the identity verification questions twice and were unsuccessful, we are unable to show you your credit score. This is for the protection of your personal information. But don’t worry – we’re working on a backup solution and we’ll let you know when it’s ready.

Why didn’t I get any identity verification questions?

If your file has a flag on it, you may be prevented from seeing verification questions. This is for security purposes. You can contact Equifax Canada to clear things up at 1-800-465-7166.

Who is Borrowell and why are you giving out credit scores for free?

Borrowell is Canada’s leading digital lending marketplace, with a single goal in mind: to help Canadians make better decisions about credit. First, we help you improve your financial well-being and better manage debt. Then, we provide the tools you need to achieve this, such as free monthly credit score monitoring, fixed-rate personal loans, and recommendations to help save money.

How often will Borrowell refresh my credit score?

Borrowell will refresh your credit score every month. We’ll email you when your score has been refreshed so you can track your progress.

Will you send me junk email or spam?

No, because we don’t like spam either! But we do like to stay in touch. We will send you useful information – like tips on how to improve your credit score and product recommendations. If you’re not loving it, you can always unsubscribe and we’ll still let you know when your score has been updated.

What do you do with my private information?

Your privacy is important to us. We will never share your personal information with a third party without your explicit consent. To learn more, please review our Privacy Policy.

Is it safe to check my credit score?

Absolutely. The security of your information is important to us. We security measures that meet or exceed industry standards for financial institutions to protect your personal information from unauthorized use.

Will checking my credit score hurt my score?

No, not at all! Checking your credit score with Borrowell is a “soft” credit inquiry. This won’t affect your credit score or show on your credit report.