FAQ – General

Here is a guide of what Borrowell usually may or may not do as part of our loan application process.

Borrowell may:

  • Send you an email from an @borrowell.com address that asks you to apply for a Borrowell loan. This would occur only if you are Borrowell member and it has been indicated that you are pre-qualified for a loan.
  • Confirm information about your loan, only if you have applied for a loan on the Borrowell website (www.borrowell.com). We would contact you via email from an @borrowell.com address.
  • Contact you with further inquiries pertaining to your loan application and those would come from an @borrowell.com address.

Borrowell will NOT:

  • Email you saying you’re approved for a loan if you have not applied for a loan on the Borrowell website.
  • Ask for any money, gift cards, pre-paid credit or debit card or anything of monetary value from you upfront.
  • Ask you to transfer money via Western Union or other means. All money transfers are done via pre-authorized debit agreements.
  • Email you from alternative addresses. Emails from us will always come from an @borrowell.com email address.

If you have received a text, call, email or mail that appears to be fraudulent, we advise you to not reply or open any of the attachments. Do not click on any of the links or contact any of the phone numbers provided. Please report these emails as spam or phishing to your email provider.

Please report these emails as spam or phishing to your email provider.

If you are ever concerned with the legitimacy of any email, text, call or mail please reach out to us at fraud@borrowell.com and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.

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Yes. Borrowell now offers free credit score and credit report monitoring in Quebec. We don’t offer personal loans in Quebec at this time.

À l’heure actuelle, Borrowell n’offre ses services qu’en anglais. Nous prévoyons prochainement d’offrir nos services en français afin de mieux servir notre clientèle francophone.

Great! Please see our careers page for current openings. If you’re interested in joining our team and there are no current openings that fit your profile, please send your resume to careers@borrowell.com

You can contact Borrowell by emailing hello@borrowell.com.

If you have a media request for Borrowell, please contact media@borrowell.com.