Borrowell Helps to Protect You Against Fraud

 

Protecting our members from fraud is a top priority and our team actively works to detect, prevent and investigate fraud.

Unfortunately, fraudsters target financial institutions. Working together is the best way to help us protect you against fraud.

 

Who To Contact In Case Of Fraud

If you suspect that you have received a fraudulent email, text, mail or call that looks like it is from Borrowell, please reach out to us at [email protected]

To report any fraudulent activity, contact the Canadian Anti-Fraud Center online by clicking here or by calling the Canadian Anti-Fraud Center at 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.

 

FAQ’s – Protecting You From Fraud

 

Q:   I received an email or text saying I was approved for a loan.  How do I know if it’s from Borrowell?

 

A:   Here is a guide of what Borrowell usually may or may not do as part of our loan application process.

 

Borrowell may:

 

Borrowell will NOT:

 

If you have received a text, call, email or mail that appears to be fraudulent, we advise you to not reply or open any of the attachments. Do not click on any of the links or contact any of the phone numbers provided. Please report these emails as spam or phishing to your email provider.

If you are ever concerned with the legitimacy of email, text, call or mail please reach out to us at [email protected] and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.

 

Q:   How do I report an email, text, mail or phone call that I think is a scam?

 

A:   If you have received a text or email that appears to be fraudulent, we advise you to not reply or open any of the attachments.  Do not click on any of the links or contact any of the phone numbers provided.  Please report these emails as spam or phishing to your email provider.

 

Keep an information log of the emails, texts, calls or documents that you may have received to include in your report.

To report a suspected fraud email, text, phone call or mail that looks like it comes from Borrowell, please reach out to us at [email protected].

Report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.

 

Q:   What do I need to look out for to ensure I don’t fall for a scam that appears to be from Borrowell?

 

A:   Beware of unsolicited emails, text messages, mail letters or phone calls and do not click on any attachments or links.

When in doubt, ask yourself:

 

If you answered yes to any of the above, it is possible that it could be a scam.

Any contact from Borrowell will always come from an @borrowell.com email address and you would have signed up to be a Borrowell member.

 

Q:   How is Borrowell helping to protect me against fraud?

 

A:   Working together is the best way to help us protect you against fraud.  Our team actively works to detect, prevent and investigate fraud and we work closely with government and law enforcement.  To ensure that you are safe and secure with Borrowell, we invest in technology and maintain rigorous security procedures.  Fraud detection and protection is part of our day to day normal business activities and we work hard to employ controls to detect and prevent fraudulent activity.

 

If you suspect that you have received an email, text message, mail letter or phone call that appears to be from Borrowell and you suspect is fraudulent, please reach out to us at [email protected] and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.

Victims of identity fraud should place flags on all their accounts and report to both credit bureaus, Equifax and Transunion.

If you suspect a friend or family member is a victim of fraud, encourage them to report their experience and share the information above on how to avoid fraud.